Privacy & terms

Cancellation policy and deposit

Every online booking requires a €15 deposit, which is deducted from the price of your treatment.

Rescheduling or cancelling is free up to 24 hours before your appointment, via My appointments. Your deposit is then refunded.

If you cancel less than 24 hours in advance, or don't show up, the deposit is forfeited.

What data we keep

Your name, email address, phone number and language, your appointments and payments, and anything you tell us about allergies or your skin.

We only take and keep photos of the result with your permission. They are never public.

We only use your data to arrange your appointments and to message you about them. Confirmation, reminders and cancellation are always sent. Aftercare, review requests and rebooking reminders can be switched off under My details.

Who helps us

Supabase (servers in the EU) for the calendar and client data, Mollie for payments, Resend for emails and Netlify for hosting the website.

If you choose to sign in with Google, Google only shares your name and email address with us.

Your rights

You may view, correct or delete your data. Payment records are kept for as long as the law requires.

Contact

Paola Beauty Studio, Paola Alejandra Pluas Rosero. For questions about your data, send a WhatsApp or call +31 6 1487 7878.